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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Shane L
4/14/2019
I have used Select Home Warranty with 2 different homes, and I purchased a warranty for the buyer of my last home. I have been pleased with their pricing, the partner's responsiveness, and the customer service. I have used others in the past but will continue to use SHW. I highly recommend them.

M
Marlee B
4/14/2019
Have not had to use their repair services as of yet so will see how that goes in the future! I was impressed, however, with the representative I spoke with, Bruce Allen. He was very polite and friendly and knew his stuff!! I like having options on my warranty so this particular warranty was just right for me. Hopefully this warranty will be as good as it sounds, but I've had warranties in the past that didn't work out too well so keeping my fingers crossed, especially after reading the pros and cons from others. I'll hang in there !!

Bruce F
4/14/2019
On a Sunday, I received a telephone response within an hour of filing my claim. I am now waiting to be contacted by a repairman.

vuong r
4/14/2019
Great job take little bit longer to take to response great job

T
Taresa J
4/12/2019
Horrible warranty, it doesn't cover much of anything, I have filed a few claims and they find some reason not to cover it. The free roof covers nothing, I had a roofer look at the contract and it pretty didn't anything. Waste of money. The contractors they use do not return calls, cant get them on the phone. Then they tell you, you can use your own, you do and they deny your claim.

M
Mayer K
4/12/2019
My last claim was just as good as my first. Clean and helpful, knew how to diagnose the repair and all around really professional. I give them a big thumbs up thanks.

P
Patrick A
4/12/2019
Having a service call on my boiler was very easy and did not have any delays. When they came they were able to get the heat igniter working again in one appointment session. All around good job.

Nick V
4/11/2019
Going to complain to BBB ( better Bussness bureau ) horrible company

Nick V
4/11/2019
This the most ridiculous company that I have dealt with I signed up for 3 years and everyday I am regretting. When you call you can’t even understand them 2 out of 3 times I had get it fixed myself and never got reimbursed for it I just found out from a A/c tech that this company declines every claims there for no one wants to work with them therefore it makes hard for people like me to anyone to come fix anything. My refrigerator went down they send 2 different people to fix it but they couldn’t fix it so I end up getting a new one and SHW offered me $247 for my $3000 refrigerator.i am going to contact an attorney and fight this if anyone wants to join me. This people are borderline... Read More

D
Dawson P
4/11/2019
Thank you for sending me Chuck for the fridge. He was just great! He found my problem and ordered a new water filter and pipe so that I can have fresh water again and that the ice maker would function again.

Top Rated
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$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
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  • No home inspection required
  • File claims online or by phone
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