Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10121 Customer Comments & Reviews
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I submitted 2 claims and was willing to pay 2 service fees but only one claim was addressed.
Due to perfect services of choice home warranty to my house in the last 3 years , I made a 6 years warranty started few months ago .
I recommend this company to all my friends.
F. Nukta
I called my Choice Home Warranty to schedule a plumber for in toilet tank and water spigot feed to the toilet problems. OSP Plumbing called and said i have a home appointment between 2pm to 6pm on Friday Sept.24th. The technician, Jeromy, called me at 1:45pm. He arrive at 2:07pm . I paid my contractor fee of $65 with my Master Card. He wore a mask and was very polite. He came in and inspected the toilet and the wall water spigot. He went outside to the sidewalk vault and turned off the City water. He got the replacement parts and tools he needed out of his Company van. He replaced the broken wall water spigot with an angle stop with a braided water line. He drained the tanks water and... Read More
I completely disagree with the policy and feel like, as a customer, the warranty does not offer a dollar amount that would replace items with products of comparable features and functions (read the contract...the wholesale value of your product, that the warranty will pay, is generally LESS THAN HALF of the retail price that the customer would have to pay) ...but I appreciate the customer service.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
I think CHW is very fair, timely, and reliable. I have CHW on all my rental units and home! Very necessary 💯
Glad to be a part of Choice Home Warranty.The sevice is quick and professional
Brian from BNR Plumbing did an excellent job. He explained what he needed to fix and he fixed it quickly and I was very pleased with his service. Job well done! He is very professional and very polite.
You wiggle out of any larger claim. Your definition of ware and tare gets you out of claims. A heat pump that’s 20 years old out in the weather has the aluminum coil fins collapsing and breaking down is ware and tare according to HVAC technician. You are crooks taking advantage of people. I’m 82 years old when your salesman called me everything was covered if it breaks unless it was due to not having maintenance done. I had American Home Shield for 14 years and never had a problem. You get what you pay for. I would never recommend you to anyone. I’m notifying the BBB your not a member and I understand why.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We had our entire house without the ability to use the bsthrooms for anything due to a pipe blockage leaving the house. We opened a claim and there is no way to mark the issue as urgent or an emergency. With the downstairs half-bath toilet overflowing and no way for any of the 6 family members to use the restroom or take showers we waited for hours for a "technician" to be assigned. The message from CHW indicated it could take up to six hours to get a technician assigned and then we would need to get on their waiting list for service. After sending several messages through the online system (there was no contact info to call, just messages via the online portal), we had a customer... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Wambo’s waterworks… was so professional they came way before the appointed time . The plumber did the job in such a timely manner and explain to me before doing the job what was actually going on, and what they were going to do.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.