American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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After reading several customer reviews,it is quite obvious that AHS tries to be professional and competent,
but they have way to many unsatisfied customers for me to consider them as my service provider!! All these companies have the same thing in common when it comes to claims,...if there is the least bit of
a question on a valid coverage,..they balk at paying. That insults the intelligence of the customer and
leaves a bad taste in the mouth of the consumer,not to mention lousy customer service! Shameful....
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jordan,
Your feedback is important to us and we will us it to improve our products and services. We strive to provide excellent service to our customers, and regret any unpleasant experiences that our customers may have had. Please send your information to social@ahslink.com if you have any issues that we can help with. Thanks
We have placed a couple of service calls with AHS. The first one was when our oven failed. We made several calls to find out the status of the repair. It took 6 weeks to get authorization for a part to be ordered. That means 6 weeks without our oven. Currently we have a repair order in for our central air unit. The tech said he believes the whole unit should be replaced as it is over 16 years old. However, AHS has only authorized the compressor to be replaced. Now keep in mind that AHS only pays $10.00 per pound for refrigerant and the company putting the compressor in charges over $100.00 per pound. A new compressor holds about 7 pounds of refrigerant. (Do the math) Now,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Todd, I apologize that it took so long to get the authorization needed to make the repairs. Our customers deserve the very best service that we can provide. Please send your information to social@ahslink.com and we will look into this situation and follow up with you. Thanks
I have been a customer of American Home Shield (AHS) for 19 years. My problem is with one of my garage door openers that is 25 years old. The garage door failed to close on 5/22/2017. I have previously had AHS service on this unit in 4/2017, 6/2016 and 7/2015. Since this would have been my 4th call ($75.00 each) on this unit I decided to phone the company. After speaking with service rep Sandy I was transferred to the "Authorization Unit" and spoke with Tanika. No progress so I asked Tanika to have her supervisor contact me. On 5/23/2017 supervisor Amy called. After speaking with Amy she suggested that she have a different contractor come out and look at the unit. I agreed and he came to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bill,
Thanks for bringing this situation regarding, your garage door opener to our attention. If you send your information to us at social@ahslink.com we will contact you to help resolve this matter. Thanks.
American Home Shield provides poor customer service. The following issues have occurred including extremely long waits to speak with a customer service representatives as much as 40 minutes after four days of attempts. Whenever you call morning, noon, or night, the recording indicates that there is a wait of longer than 10 minutes. Also, the customer is held strictly to their contract, however, American Home Shield has changed its policy regarding payment for service fees. This change was never communicated to the customers in writing. American Home Shield does not vet the companies providing service to its customers. Some of these companies have poor ratings similar to American... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I am sorry to hear about the experience that you have had with your services. We strive to provide excellent service, and regret this situation. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I had American Home Shield. We had a leak in the water heater and they sent a company in two days. We replaced a 12 year Bradford White unit with a 6 year Bradford White unit. The plumber replaced copper pipe for the pressure valve with PVS and had to do an upgrade by cutting a hole in sheet rock no wood and pushing a 3 ft. 6 inch pipe through it. We paid a little under 600.00 dollars. They also did not fix a bearing on my washer or replace it. It makes a great deal of noise and vibration when it is spinning.
Needless to say, we did not renew.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Anthony, We appreciate the opportunity to address your situation. I have located your information in our system and will reach out to you regarding this matter. Thanks
We have been with American Home Shield for 4 years. Yesterday we requested service for a leaking faucet in our guest house. The plumber came to the house today but when he phoned AHS they told him the guest house was not covered. Our contract specifically says "Single Family Residence under 5,000 square feet and Guest unit." This is the first page of the contract which includes our address and the annual/monthly cost and signatures. I called AHS, waited on hold for 30 minutes, then was told it wasn't covered. I read the contract to the AHS representative but she insisted it wasn't covered -- even though my contract say it was. I asked to speak to a supervisor and was put on hold again.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello,
I due apologize for the hold time and the issue that you have experienced regarding your services. Please provide your information to social@ahslink.com and I will look into this matter and follow up with you. Thanks
We had an issue with our A/C unit. The service tech came out with in 2 days. Then the company sent salesman out to try and sell us a new unit. We decided on repair. They ordered the part and we called them 8 days later to see if they got the part. They gave my wife the phone number to the parts distributor and told her to call them only to find out they have had the part for 2 days and we're waiting for the contractor to come and get it. They sent a technician to our home without the proper tools to complete the job. They rescheduled and the tech called 2 hours late and he still didn't have the proper tools. This has been going on for almost a month and our unit is still not repaired. I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kyle,
I am sorry to hear about this issue with your A/C unit and the length of time that it has taken to resolve this matter. We strive to provide excellent service to our customers, and I truly regret this situation. Please send your information to social@ahslink.com and we will follow up with you. Thanks
When i bought my house the seller paid the home warranty i had an issue with the plumbing they sent a company out who could run the snake unless the toilet was taken up and the charge an extra fee for that cause its not covered so they claim they could find the clean out which was right in front of my house it was awful .2nd time i needed outlets repaired and they were burnt spots on plugs he says ahs dont cover them unless the cord is falling out Wow so my house can burn down And i still have electrical plug not working. He was only interested in if i wanted to sell my carport in my backyard? ??? so i havent had a good experience with this company.i tried them because my sister said... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Vickie,
All feedback is important to us and I appreciate the time you took to tell us about your experience with your services. We strive to provide an excellent service for our customers, and I regret the experience you've had. Please send your information to social@ahslink.com and we will follow up with you. Thanks
I have called the representatives at American Home Shield twice in the last year. They were pleasant, well trained, and quick to get started to help us resolve our problems. They followed up to make sure that we got the contractor help we needed. The warranty covered everything we expected with no problems or hassles. We had an AC unit not working. Their contractor was outstanding. They repaired the unit quickly and took great care of our home during the repair. Our expense was the refrigerant, as described in the warranty. We then had a water leak from a faucet that stopped working properly. The faucet was one of two in our master bath. They paid to replace the bad faucet, and... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Mr. Leahy,
We're delighted to read your feedback about your service experience. Thank you for taking the time to share your positive experience. We aim to provide the perfect service for each customer.
I have been with this company since 2010 when purchased my house. This is the first time I have used this company in 7 years and their repair service sucks. The tech was very unprofessional and got frustrated because I asked too many questions and said call another company. Never completed diagnosing my problems with my air unit and I am still required to pay the $125. I am very disappointed with the 2 star rated company they sent to my home.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ann,
I apologize for this dreadful and frustrating experience with your services. We would like to resolve this matter, and have your A/C repaired with the excellent service that you deserve. Please send your information to social@ahslink.com and we will reach out to you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
