American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Customer service is poor with wait times at 10-15 minutes. Then you get an agent who doesnt read past notes and still wants you to pay service fee. Supervisors are worse. Find a different company who knows a little bit about costumer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Scott, We apologize for the wait time and the issues that you have experienced regarding your services. If you can provide your property address and phone number by email to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding your concerns. Thanks
Have had service for two years and had good experience with AC service; however, I had a small leak dripping very slow from a fire sprinkler in ceiling that apparently is not covered. I was very disappointed. All other plumbing for everything is covered and not clearly excluded at all in policy. I would have opted to purchase additional coverage but they did not offer me anything.
Worst part is waiting on hold for over an hour on multiple phone calls before even being informed of possible or excluded service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thomas, All feedback is important to us as we strive to provide outstanding service to our customers. Thank you for the feedback that you have provided about your service and we appreciate the opportunity to improve our customer experience.
This company has gone from great to below average in the matter of a few years. As many southerners know air-conditioners are short lived and are a major concern. In the past when you made a claim your deductible was $50 and they took care of your problem. No additional charges for freon, haul away, etc. Now deductibles are $75 and rising, freon is outrageous (R-410A) and they use inferior products. i.e. Goodman instead of name brand. The so-called "cost of doing business" is not good enough for the smart consumer. You can do better AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dale, Your feedback is important to us and we appreciate the time you took to tell us about this experience, we will use this information to improve our products and services. Thanks
I LOVE this company and will happily pay their annual fee EVERY year! They have never failed me. I place a service call online and I hear from their contractor the next morning. Their contractors call immediately, make an agreed upon appointment and then call again when they're on their way. I then receive a call or email asking if I'm satisfied sometimes the same day, or the day after the repair. This same service occurs EVERY time. And there has been multiple times that the problem cannot be repaired so they have replaced my oven, my air conditioner/heat pump and my water heater. They just tell me they will have to replace it, that's it non-repairable, I don't even have a chance to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're so delighted to read your feedback about your service experience. Thanks for providing great feedback.
I was pleased with the service that AHS provided. Although the initial company they identified to perform the service apparently was out of business and never returned emails or calls, after identifying this problem the AHS representative I spoke with quickly signed me up to get service performed by Sears. The Sears technician was prompt, professional, and very efficient in performing the service needed. There was no hassle at the time the technician performed the service since AHS covered the costs. ----- I was slightly less pleased with how billing was handled on the AHC side of things. Although I had been told at the time of requesting service that a fee would need to be paid for... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello C B, If you can provide your contract number or property address and phone number to our email social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you concerning this matter. Thanks
Wait times have become way too long. I have been on hold in multiple occasions recently for hours until I literally give up and just hang up. I had an emergency request few weeks back and one currently as we speak. I placed a service request online but clearly you guys didn't bother to put an emergency request option so it will take days before my issue is resolved. I am a long time customer as well just FYI. Customer service for AHS has gone done a lot.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Imtinan, Please email your contract number or property address to social@ahslink.com, attention, "Consumers Advocate", and we will reach out to you regarding this matter. Thanks
Each time I'm filed a claim the company is quick to provide a professional to resolve the issue.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Delighted to hear that you are happy with your services, Natalie!
I have been a customer for 14 years. My air conditioner went out and I had to wait 3 1/2 weeks to get it replaced. One department did not think it was necessary to rush order the unit because the temperature had not been over 105. I had to take my kids someplace else to stay because it was 90 degrees in my home. I called several times to try and talk with the department about getting it rushed but nobody ever answered the phone. A few times I was on hold for 30 minutes each time.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Melissa, I am sorry to hear about the recent experience regarding your services. If you can provide your information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
I had a flooding water heater that was obviously an emergency situation. I have had to call into American Home Shield on 4 different occasions and each time my wait time on hold was more than 47 minutes - NO EXAGERATION!!! It has been a week and my water heater is still not fixed!!! Can you imagine trying to function as a family and have no hot water for a week? American Home Shield has HORRIBLE customer service and to make matters worse the plumber they scheduled to help us NEVER answers their phone. So I have a warranty company that wasted hours of my time while I hold to get a run around over and over and they work with service providers that never answer their phone or return... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paul, We apologize for the hold time. If you need assistance regarding your services, please email your contract number or property address to social@ahslink.com, attention "Consumers Advocate", and we will follow up with you. Thanks
Well worth the peace of mind, especially if buying or owning a home that hasn't had many updates over the years, or has existing appliances. We also have a pool under our coverage, and this alone has probably been worth the investment. When we purchased our home, one of the HVAC units soon failed, and the repair was covered (outside of the refrigerant costs). We have averaged a call per year on the pool over 4 years. I have used AHS in every home I have purchased over the past 20+ years, and have always felt it was worth the cost. The contractors used almost always get the job corrected with the first visit The only problem AHS appears to have is clearing out a fee charge when a call is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Scott, please email us your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you concerning the billing issue. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
