American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Great and fast customer service and repair.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Douglass. Thanks.
I have never had a problem with American home shield. I'm very happy with their service. When their phone lines are too busy (since they are very popular), I have the ability to log on through my computer or smart phone. I'm thankful for their service, their contractors that come out and do the work, and that they are willing to provide me a service contract even though I live in a small condo. Thank you AHS!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are pleased that you are happy with your services Joanne. Thanks for the feedback.
I had discontinued this service after experiencing a 3 and 1/2 week delay in the installation of an A/C condenser fan last year and the denial of a chlorine tank pump (same as a spa) for my home water unit. After repeated attempts at getting me to re-sign, they gave me a deal I found attractive. The agent's argument that significant changes had been made to expedite service in rural areas where I live. The condenser fan, once again failed! And, may I add, it was a Friday, mid-July, in central Florida! I used the web service as to not get hung up on a phone call. I had a repair service assigned in relatively short order. The appointment was confirmed on a SUNDAY by the repair company and... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We are so glad to have you back David! Thank you for giving us a second chance to Sheild you from costly repairs!
The recent service call was handled, in a reasonable amount of time and the issues were corrected as per our agreement.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tom, that is so great to hear! We are glad you had a satisfactory experience in allowing us to be your Shield.
Cost me $4519 to replace AC. Their technician was from out of town and told me over $2000 to repair and suggested replacement. My tech said he doubted they could even get a new coil as the AC was 1984. I had my tech replace. Faxed my paid receipt and AHS mailed me a rejection saying couldn't read it. UPS faxed it and copied yellow carbon onto white, tested it and said it was fine. It was hand written but legible. In any case the name and phone number of my AC company was typed in oversized font so all they had to do was call to verify. They deliberately slow down the process by snail mailing your rejection, denying you phone number of the department that rejects you, refuse to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carmine, We would like to look into this matter. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The most horrible service experience one can experience. Air conditioning service call was made on August 7, the first service tech comes and says oh we don't work on systems that have Nest Thermostats. He leaves. Two days later another tech shows up, says the compressor is bad, he has to have his supervisor come two more days later to verify that the compressor is bad. Somehow then they proceed to tell me that my coil has a leak, it would cost $1200 to replace the freon. They suggest to upgrade the system, I asked for a quote, 10 days later still have not heard from anyone. If I was rating them I would rate them Negative 10 stars.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Fred, Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
The AMS warranty is a pretty good safety blanket against the evils of homeownership. I have used them repeatedly for several items and w/ the 75 copay and 61.00 month fee. I can say that I have probably saved a few bucks. The talent of the service provider isn't always the best, but I guess overall there is some comfort in knowing that I have something in place for those unforeseen incidents.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback DeLano. We are happy that you are pleased with your services.
American Home Shield home warranty came with the purchase of our new home. We used their services twice so far, both for plumbing issues (leaky toilets and laundry hookup and clogged kitchen drain). In both cases, service calls were scheduled within few hours of requesting service online. Plumbers arrived within the scheduled time windows, and resolved our problems in a timely and professional manner. It is really convenient not to scramble to find a contractor when you need them. I may consider extending our coverage beyond the warranty period.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Vefa. We genuinely appreciate it and we're glad to hear that you are happy with your services. Thanks
I like the fact that with a warranty the service people try to repair things rather than just replace automatically. My regular service provider was always recommending replacing the hvac. I knew with our units being less than 10 years old there had to be repair options but they never would try them.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Debbie.
Repairman was courteous and efficient. I highly recommend him and his company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
