American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I moved to a new (old) house about 6 weeks ago, and received an AHS warranty as part of my purchase. I recently contacted AHS because I'd been having difficulty with one of their contractors. The contractor marked my issue as complete, but I was still waiting to hear from AHS about whether another repair would be covered. After several requests, the contractor still had not responded to queries about this repair. On my most recent call (which is what I'm giving 5 stars), the AHS customer service rep was great. She listened to my rant and issued a recall, effectively requiring the contractor to return to my house to do the repair, or at least look into it. I appreciated being listened... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Joey, We appreciate the feedback regarding your services. If you need assistance regarding this matter, please provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
The fact that a home warranty program exists at all is what gives this company 3 stars. I have used AHS several times (for the EXACT same HVAC problem) and several times a contractor has come out quickly. That’s as good as it gets from here. They come out, temporarily fix the problem (fill with freon, patch the leaks, fill with freon, replace the coils, fill with freon, patch more leaks, fill with freon, etc), I pay $100 plus whatever other extra costs aren’t covered by the warranty, and then the problem persists, so I call AHS back for a recall each time. Then I sit on the phone for (no joke) 30-45 minutes as many times as needed to finally get ahold of someone because I can’t make a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Trey, I apologizes for the issues that you have made us aware of and would like to follow up with you regarding this matter. Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
I was not so happy that I had to call twice to make appointment for AC guy to come to my house in hot summer day. I reported around 5pm and I did not get a call from AHS so I had to call back. AHS contacted the AC guy and they called by that afternoon and AC guy came next day. AHS was so good first time but bit disappointed this time especially the day temperature above 95F.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jungae, When our customers are unhappy, we're unhappy...If you can provide your contract number or property address to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Has anyone ever been contacted by there so called customer service? I gave all the info they requested and would welcome a call from them.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marty, If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
American Home Shield received a 1/2 a star since no lower option was available. DO NOT USE American Home Shield...STAY AWAY AND PROTECT YOURSELF. They will NOT deliver on what they promise. They will gladly take your monthly premium including $100 fee for each service call, but when it's time to take care your problem, you will get NOTHING, but the runaround. Sunday at 9pm I had a broken toilet that was flooding my bathroom. Shut-off water valve and spent hours cleaning up the mess. Called American Home Shield, but of course there's no emergency service. Left a message for service call. Next day, plumber from SWAT Plumbing LLC arrived and immediately diagnosed the situation. He... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks.
Had several items that needed servicing. Made one call and within a few days they all were fixed: a ceiling fan, the fridge and the A/C. Sure, I had to pay a separate deductible for each item, but I would have probably paid the $225 just to get the fan fixed. Courteousness was the order of the day from the CSR to the technicians who served us in our home. I would recommend AHS to anyone who asked from whom they should get their home warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Darnelle, We certainly appreciate the great feedback, and we are glad to hear that you are happy with your services. Thanks!
American Home Shield along with AAA Appliance Dr. did a GREAT JOB repairing the in door ice dispenser .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback Glenn!
Fix accounting department. I have called several times to fix my account which AHS accidentally charged and since I keep on receiving emails about past due account. I have been told that it will be cleared but still I can't go beyond my account to do anything. Very disappointed customer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carol, I am sorry to hear about the billing issues that you are experiencing. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
My air conditioner went out over the weekend before 4th of July. I live in Mississippi, so it became hotter inside my home than outside of it. I put in an online request on Sunday. I didn't receive a response until Wednesday from either American Home Shield or the vendor. While I understand that it was a holiday involved and that I'm not their only customer, the wait time to actually get the vendor to my home was so long that I cancelled the work order and just paid out of pocket for a vendor of my choosing to come do the work. The assigned vendor never contacted me, I had to call them. Then they would have to come assess, from a company over an hour away from my house. Then come back a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Beth, I am sorry to hear about the issue that you have made us aware of. I would like to follow up with you concerning this matter. If you send your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Not sure why your site would say they're the best just because they have 70% of the market share. It's because they're listed first on Google; that's just them paying more to show up first. They have the worst customer service in America! I waited 1 hr & 19 mins for someone to answer in Cust Svc. They told me they had 1,052 calls on hold-so that tells you they don't have sufficient staff to handle customer calls! Very bad business practices! I told them what needed to be done, they said a plumber would come out to assess the work, and I would be charged if the work was done. My appt was between 10a-2p; I called the contractor's office at 1:53, rep said he just put your address into... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathy, We would like to follow up with you regarding this matter. If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
