American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I have had nothing but a ton of issues with almost every vendor American Home Shield has sent to my home. The first vendor was scheduled to come to my home to rekey up to 6 doors in my home. (Rekeying is taking the locking mechanism out of the lock and placed a new one in the same lock with keys to match. I didn't have to have any of the original keys to all the original locks or have purchased new locks.) The first tech came to my home and informed me that his company can only make new keys, not change locks. ( I thought, $75 for new keys was a horrible business model.) I told the tech he was incorrect and after some debate, he left saying he could not help us. Verified with American Home... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Greg, We would like to look into this matter and follow up with you regarding the issues that you have made us aware of. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
I've used AHS for several years now. This year has been a disaster - I have two rental properties - both - properties have had A/C issues this year among other issues. Response is slow - technicians don't respond - they come out and won't show up again for weeks. Several were totally incompetent.
One tenant also has a plumbing issue but it hasn't been address by the plumber AHS sent out (or supposedly sent out to client).
Also - I'm trying to get in touch with AHS as I write this - wait time of over 30 minutes is ridiculous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, My apologies about the wait time and the issues that you are experiencing, if you provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
When my air conditioner broke down, the service provider was timely, courreous, and thorough. I've been a customer of American Home Shield for over a decade, and have always received quality service. I would recommend (and have recommended) AHS to others.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback. Thanks
I paid the serviceman at my house, but apparently they didn't tell the warranty company, because AHS has been sending me collection notices and threats to cancel my warranty, even though I phoned them and they said it was handled. Very poor communication with their vendors and I'm the one being hassled.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can provide us with your contact information by emailing us at social@ahslink.com, attention, "Consumers Advocate", we will reach out to you concerning this matter. Thanks
I appreciated the efficient and professional way the staff worked with us to get our situation with our air condition resolved. They were able to evaluate our issue quickly and then offer solutions to resolve/fix the problem. The team of people that helped us fix the air condition was courteous and professional at all times. We appreciated the constant communication in expectations from the start to the end of the project.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback, Nancy. Thanks!
thank you,
American Home Shield for the services that have been provided over the last several years... Each service call has been completed by a professional, in a timely manner, and would recommend you to a friend..
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to read your feedback and happy to hear that you are pleased with your services. Thanks
It took approximately one month to fix our washing machine. The first two service calls resulting in two incorrect diagnosis. The third service call took only about 15 minutes resulting in a correct diagnosis of the problem and it was determined the washer had to be replaced. We are glad we did not have a problem with our refrigerator or stove. We are considering cancelled our service contract with American Home and Shield.
Richard Bailey
Kentucky
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Richard, If you send your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you to see how we can resolve this matter. Thanks
While contractually I was able to get my washing machine fixed ina practical timeline via AHS and its contracting agent, it was horribly difficult to deal with AHS and I dreaded having to call them when a few issues popped up due to how their system works. Each time I called I waited anytime between 40 minutes to over an hour on hold. Completely unacceptable and awful. I dread the next time something breaks and am currently reviewing other options. In addition because their system showed us as in default (and sent us emails to that effect) when we were not I was forced to call 3 times to get them to straighten things out so calling was unavoidable. Two agents I spoke to were very good. One... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Laura, I am sorry to hear about the issues that you have made us aware of, and regret experience you've had with your services. If you are still experiencing issues or need assistance, please email your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with youl. Thanks
A home warranty shouldn't be this much work. The hour and and a half to get someone to call you back, to the quality of the vendors they send is just upsetting. It takes a lot of patience to get past the customer service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Nicole, We value your business and we apologize for the long wait times that you have experienced. If you still need assistance regarding your services, please email your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Bottom line: long wait times, horrible customer service and workmanship. AHS did a serious disservice to me as a customer. I required electical work, which was part of my plan, on a faulty electrical outlet. AHS dispatched an electrician that fixed the outlet but destroyed my shed the outlet was in. After waiting on the phone over three different times, which last over three hours, AHS said it was my responsibility to make him fix it. Very disappointed. Their guy did shoddy workmanship and they washed their hands of the responsibility of fixing their referal. I cancelled my policy after less than one month.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nicholas, I am sorry to hear about the issues that you have made us aware of. We strive to provide excellent services for our customers. We would like to look into this matter. If you provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
