American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Our contract is with AHS. Not the contractors AHS works with. I pay AHS to protect MY best interest and provide us with quality contractors that will do their job and if they do not do their job, I expect two things to happen. I expect the contractor to pay for their mistakes and I expect AHS to assure that. If the contractor DOES NOT, I expect AHS to have to take care of the issue to make it right and stop using the contractor that did not fulfill their part. I also expect expedited service and not have to wait MONTHS for an issue to be resolved pushing me back onto the contractor that I had an issue with in the first place. In addition, when there is an issue AHS should have a... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lenore, If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", we will follow up with you and look into this matter. Thanks
Severely understaffed. If you try to call customer service you will wait on hold for at least an hour, usually more before speaking to an associate. Completely unacceptable. Also, many things cannot be done using the website, so you are forced to call. They erroneously charged my account twice and when calling to have them correct it, they agree it was an error but they are having trouble removing the charge from the account. Been waiting many weeks now. The problem is that until this is corrected, I am unable to request service online due to the outstanding erroneous charge...but I am still paying the monthly fee for the warranty! Very very poor customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alex, If you can provide us with your contact information by emailing us at social@ahslink.com, attention "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
The worst company you can have for Home Warranty. I have 7 with Old Republic. Takes forever to get service, phones are horrible.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Joyce, Your feedback is important to us. We regret the experience that you have had with your services.
I have a leak coming from my upstairs master bathroom. The plumber has been out on two separate occasions and all that I have left to show for it are holes in my ceiling, damaged drywall that needs to be replaced, and still leaky pipes. I am unsure as to what to do because I really would like a resolution but I prefer to get a separate company to make the repairs. My kitchen is a disaster as it stands.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Eddie, I am sorry to hear about this issue that you have made us aware of. We would like to look into this matter and follow up with you. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
In my area Home shield does not have service people willing to work with them since it takes an act of God and hours on the phone to get any thing done. I get permission to go outside and have my service man fix it but he has to make so many calls for approval and wait so long to get any one on the phone that even my service people quit.
Now they have a good AC guy but he never finishes and does not come back when he says he will.
The company also gave verbal ok to do a $9988 repair but would not authorize it in writing and makes me pay it first. NOT GOOD.
I now have been waiting 10 months for this repair to be authorized.
UGH !
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ron, We would like to reach out to you concerning this matter. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
I feel like they use substandard contractors in some cases and don't listen to the customer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello BB, Please provide us with your contact information and we will follow up with you regarding this matter. Please email us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
I am so un-happy with the service, down to the tech people as well as trying to make a request. Ive been told over and that they will remove the 100.00 balance which I realize you pay to have a repair. My AC has yet to be repaired 4 times they have came out and cannot seem to fix it. So I have to go thru AHS and it wont allow me to because of the outstanding balance Im pretty done with this company, Ohh yet they can automatically take the payment out of the checking account. Very upset.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Heidi, I am sorry to hear that you are not happy with your services. We would to reach out to you regarding this matter. Please send us your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
I called ahs because my ac was leaking. They sent out Sweet Mtn Air. He tried a few things but could not fix it. I called the next day and told them(ahs) to not send sweet mtn air because he could not fix the problem, but send him they did. Again he could not fix the problem and was scheduled for the following day. I was not going to give him another and called Parker and sons. They responded the same day fixed the problem(which was a plugged exit line) very elementary. I pleaded with ahs to not send sweet mtn air but they ignored me and sent him anyway. If I could give a minus star I would.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Tom, We are sorry to hear about this situation and we would like to reach out to you regarding this matter. If you provide your contact information we will assign a representative to contact you regarding your concerns. Please email us at social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
My microwave went out every year. They kept sending repairman to fix the issue but never doing a diagnostic to determine what the problem is. They kept changing parts the last person they sent I asked him about a diagnostic and he never took his tools out of his toolbox.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marcie, Thank you for making us aware of this situation. We would like to follow up with you regarding this issue. If you can provide your contact information to us at social@ahslink. com attention "Consumers Advocate", we will be in touch with you. Thanks
Took 5 days to have a tech come out, and another 5 days to gave repair done. 10 days without A/C in Las Vegas is unacceptable. Also have requested to speak to a supervisor to share my discontent and no one has called or reached out. very poor!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Wayne, I apologize for this situation, If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
