American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I've had your services for a couple months now never had a issue used it twice so far the tech was very professional and explained to me what he was doing I love the program
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the feedback. We are pleased to hear that you are happy with your services. Thanks, Sandra!
The online system is relatively easy to use. The wait times to speak to a representative in person is a ridiculous 40 minutes to 90 minutes And there is no "shower" option. Apparently showers are Vales, but that isn't defined for the consumer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kathleen, Thank you for providing feedback about your services. We apologize for the extreme wait time and we appreciate the opportunity to improve our customer experience.
I believe that the warranty has represented a reasonable value but it is not a seamless or error-free relationship. I find that I never really know what is actually covered by the warranty until the repairman arrives, but I have received satisfactory services. In one situation I had a flaky repairman who failed to complete the job for months and after several complaints AHS reassigned it to a new repairman who finished the job. The warranty doesn't deal with preventive situations so you have a perverse incentive to let things get worse rather than deal with them proactively. As a very busy professional, I cannot live like that so I aggressively remediate things well in advance of... Read More
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Adam, Thank you for the feedback that you have offered. We appreciate the opportunity to improve our customer experience.
dependable service make sure you get the lowest deducible that give you the most value and make sure you have your major item inspected every year so there are no issue later when you need to use the warranty.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback, Lynn.
Service that I received has been great no delay from time call made to. service tech arrival. Best choice made
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback, Barbara. Thanks!
They do as exactly as they say! They fixed my a.c. and I only had to pay my deductible. They determined it was too much to fix my washer and sent me a check to buy a new one. The amount of the check was enough to buy an equivalent machine.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the awesome feedback, Todd!
I have always had a fast response to issues and the repairmen have been knowledgeable and friendly.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're delighted to read your feedback about our services, Vicki. Thanks
I have been a customer of AHS for over 20 years, servicing multiple properties. I have always been impressed with the professionalism and kindness shown by their staff. It is clear that they protect their customers above and beyond. Today I had the pleasure of speaking with Angela who once again is a shining star for AHS.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback, Deborah. We are pleased to hear that you are happy with your services.
Placing a request for service is simple and efficient if you use their website. However, if a follow up call for the same appliance is needed, their website advises you to call them. That's when you will experience terrible wait times, and don't be surprised if you get cutoff after waiting over 30 minutes, and have to call back and start over. When you finally get through to a live person, they are competent and helpful. If you need the contractor to come back within 90 days for a problem related to the original issue, just call the contractor direct, and they may be able to schedule an appointment to get it OK'd by AHS.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Stephen, Thank you for sharing your feedback and if you need assistance regarding and issue with your services, please provide your contact information to us at social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
Service requests via he online form is straightforward, however, speaking to an agent at AHS is a bit more challenging.
Be prepared to wait if you want to speak to an agent.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi David. We would like to thank you for taking the time to share your service experience with us, We appreciate the opportunity to improve our customer experience. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
