American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
If they would communicate with their customers in regards to their repair visits and how to proceed I would give them another star.
We've had an ongoing issue with our hot water heater and they have yet to contact us, as the repair man said they would. We've also had an issue with the original contractor that was assigned the water heater repair cancelling the service request. We were never notified by either, nor were we reassigned a different company. After numerous calls to AHS and the contractor I had to resubmit for a new contractor.
The other multiple warranty repairs have been perfect, that's why the 3 stars.
AHS does not reimburse for items that higher than a couple hundred dollars, even if it is clear in the contract they reimburse for whatever they want. I do not recommend this company.
My first experience using American Home Shield was to fix a dishwasher in a home I purchased earlier this year. All it took was a call, and the repairman was out the next day, fixed the problem in 15 minutes and saved me the cost of purchasing a new dishwasher. The repairman was courteous, professional but friendly and I soon will be calling them again to fix my washer when I'm back in Florida.
American Home Shield sent out a company to check our AC unit. They were totally incompetent and mis diagnosed the problem. When we called American Home Shield to complain ( two times) we had to wait over an hour on the phone both times. The problem is still not resolved and it has been over two weeks. We are waiting on a response from American Home Shield.We feel we deserve a refund for the service call and repair charge as noting was repaired. The company they sent out had terrible reviews on the BBB we are still surprised that they send their paying customers to someone so disreputable.
They make you spend hours on hold and management does NOT return your calls. They will then find any reason whatsoever to not pay to fix the problem.
Service was fast and friendly
I used American Home Shield from October 2014 until I sold my home in September 2017. I had to use the warranty approximately three times per year. Every time, they were very prompt with having someone contact me within 24 hours and the contractor was always prompt with coming out. Both AHS and the contractors were always professional, courteous and resolved my issues to complete satisfaction. If I ever have to purchase a home warranty in the future, I will definitely purchase from them. Thank you AHS.
American Home Shield was part of the package when we bought our new home. We have used it several times within the first year, saving us hundreds of dollars! Thank you American Home Shield!
The only issue I have with American home warranty is the second time I use them the people that were supposed to come out to look at my furnace, United air temp, never called never showed up yet I was charged $75 for a trip that was never made. I ended up calling somebody else they came out that day and fix my furnace. Then when American home Shield kept losing my account information I had to keep reentering my account information online and the last time I did they took the $75 out of my checking account for a job that was never completed. Other than that the last two experiences they have been great I'm just very upset that I had to pay $75 for a visit that was never completed .
I'm consistently getting billed for a service redo. It's been three mints and four phone calls. Each rep tells me the bill will be taken care of bug I get emails and letters for $75 overdue service fee. I want it to stop. Also, AHS is getting rid of good vendors and keeping vendors that are sub par.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
